Orders, Terms and Conditions

Orders

After transferring 50% of the product cost deposit on our bank account, Treshombres commits to produce your frameset in a period of 6 to 10 weeks. You will receive a second email with the invoice for the remaining 50% + shipping costs, once the frameset is done and ready to ship.

As soon as this second invoice becomes effective (we will receive your payment). Treshombres will proceed with sending the frameset to you. You will not have right to refund your deposit if the rest of the amount is not transferred within the time of two months! In this case the Frameset you ordered will be sold or put in the stock. Please note, that we reserve the right to refund your order, due to any unexpected issues. You will be informed in such case directly via E-mail and your deposit will be transferred back on your account.


Warranty

With our framesets, we assure you with a lifetime warranty for damage caused by a defect of product material or manufacture. Every warranty is subject to inspection by our personnel. No Warranty for damages related to misuse or poor maintenance of the product, or damages that are consequence of an accident!


Ready-built bikes

Ordering a ready built bike is equal with a custom-built process and will take place after exchange of information between us and the clients in order to complete the desired bike, based on parts and components delivered by the different manufacturer we collaborate with. Any components in the ready-builds are subject of the external manufacturer. The warranty for all external components will ensue after being inspected by the original manufacturer. In case you have any problem with parts delivered to you with our frameset, do not hesitate to contact us at: info@treshombresbikes.com


Return policy

If you are not 100% satisfied with your purchase, you can return the goods within 15 days of the receipt and receive a refund or make an exchange, if the item has not been used and is in its original package. Contact the store, if you purchased your product from one of the authorized Treshombres dealers, to process your exchange or refund. Remember to include the shipping address where you want to receive your new items. All orders require a signature upon delivery. There are no refunds for shipping fees.


How to make a return

If it is possible, repackage the item in its original package, and attach a copy of the invoice. Treshombres is not responsible for customs taxes for returning items from international destinations. All packages must be marked as "Return/warranty".. Treshombres will try to process your refund as soon as we receive the item, although it could take up to 15 days to process a refund during the high-volume orders periods. During these periods, it is not possible to confirm receipt of your package before processing. Depending on your location, the return may take 4-5 weeks to arrive. If you have any questions about your return once it has been sent, send an email to info@treshombresbikes.com


Customization

When making a preorder, it is possible to choose the color of the frameset and stickers. There is also a possibility to create your custom sticker-design based on our standard models. For any customization please contact us at: info@treshombresbikes.com describing your vision. Additional cost may vary between 150-300E, depending on the complexity of your customization.